Frequently asked questions

The methods available for your order appear on the payment page only, and each one is switched on after its accounts are verified. When enabled: card or wallet through the secure payment page, a transfer to a verified account shown at payment time, or cash on delivery with a deposit.

The deposit is part of the order total, not an extra charge, and is deducted once. The minimum deposit is EGP 50; you pay the rest on delivery. Cash on delivery is not switched on yet; these figures are its policy for when it is.

Yes, a collection fee of EGP 10 once per order, shown in the total before you confirm. Large orders may need full payment in advance. Cash on delivery is not switched on yet; these figures are its policy for when it is.

Not yet. The receipt goes to review and our team checks that the money actually reached the account. The payment status becomes “Payment confirmed” only after that check, and we will let you know.

No. Phone numbers are for contact only and are not accounts for receiving money. Transfers go to the verified account shown on the payment page when you order.

It depends on the product: some are fitted free at the showroom, some have a stated fee, some need an inspection, and some have no fitting. The type and cost are written on each product before you order.

You choose a convenient time when you complete your order. It is a slot request, not a confirmed booking — we will contact you to confirm it or suggest another time.

Yes, within 14 days of receipt if the product is in its original condition and packaging, under the returns and exchange policy. Made-to-measure items can be returned only if defective. Every return is inspected first.

After the return is inspected, the money goes back by the original payment method: card to the same card, transfer to the same account after it is verified, and cash at the showroom.

Delivery is available to areas with an approved shipping rate shown at checkout. If your area is not available yet we never place an order with zero shipping — contact us and we will set the cost. You can always collect from the showroom in Smouha.

From “My orders” in your account, where payment status and preparation status are shown separately. The tracking number appears once a real shipment is registered. You can also create a temporary tracking link to send to someone you trust.

Choose your car and each product will tell you: “Confirmed fit”, “Needs a size check” or “Not suitable”. If there is not enough data you will see “Check the size — ask us”; please contact us before ordering.

Yes. Send the items, quantities and governorate from the wholesale page or on the wholesale WhatsApp, and we reply with an offer based on availability. Wholesale prices are not published publicly.

Yes. Send a made-to-order request with your vehicle, material, colour and measurements or photos, and we reply with specifications, price and lead time. There is no price or date before the review, and nothing is made before you approve.