H ROSTOM policies
Shipping and fitting policy
Version 1.0Effective from 20 October 2026
In short
We ship only to areas with an approved shipping rate, and the cost appears before you confirm. You can collect from the showroom in Smouha. Fitting depends on each product, and we confirm the slot with you.
Where we deliver
Delivery is available to the governorates and areas that have an approved H ROSTOM shipping rate, shown on the order page.
If your area is not available yet, we never allow an order with zero or unknown shipping cost. Contact us and we will set the cost, or choose showroom pickup.
Shipping cost
Shipping is calculated by area and by weight or number of pieces, and appears in the order summary as a separate line before you confirm.
Any additional fee (such as the cash-on-delivery collection fee) is shown clearly in the total before you confirm.
Delivery times
Delivery time depends on the area, the carrier and product availability. If there is an expected time for your area it is shown at checkout as an estimate, not a guaranteed date.
Made-to-order products have a production time that we state in the offer.
The tracking number appears in your account once the shipment is actually registered with the carrier, and we keep you informed at each step.
Showroom pickup
You can choose to collect from the H ROSTOM showroom in Smouha, Dawaran Ezbet Saad, Alexandria.
Wait for our message that the order is ready before you come, and bring your order number and the mobile number you ordered with. If someone else will collect for you, tell us first.
In-store fitting
Fitting is set per product: free fitting, a stated fee (per piece or per booking), an inspection and quote, or no fitting. The type and cost appear on the product and in the cart.
The slot you choose at checkout is a request, not a confirmed booking. We contact you to confirm it or suggest another time. If there is a delay on our side we will call you and agree a new time that suits you.
To cancel or change a slot, please tell us at least one day before.
Receiving and checking your shipment
Check the shipment in front of the courier: the number of pieces and the condition of the packaging.
If the box looks damaged, something is missing, or the product differs from your order, note it with the courier if possible and contact us within 48 hours of delivery with photos. We will resolve it under the returns and exchange policy.
Questions about shipping
For any question about your shipment, message the shop on WhatsApp or call the showroom with your order number.
The store owner can update this policy. Every change appears here with a new version number and date, and an order follows the version you accepted when you placed it.
The store’s commercial registration and tax details will be listed here once their verification is complete.