Returns and exchange policy

You can request an exchange or a return within 14 days of delivery. This preserves the minimum rights set out in the Egyptian Consumer Protection Law.

Start the request from “My orders” in your account, or contact us with your order number.

• In original condition, unused and not fitted.
• With its packaging and any accessories it came with.
• With the order number.

Opening a product only to inspect it, while keeping it in its original condition, does not prevent a return.

• Products made or tailored to your vehicle’s measurements or to your special request: returned or exchanged only if they have a manufacturing defect or differ from the agreed specification.
• Fitted products: if a manufacturing defect appears we repair, replace or refund; without a defect they cannot be returned after fitting.
• Products bought after we stated they “Need a size check” where the measurements you sent were wrong: we help you exchange subject to availability.

If a product has a manufacturing defect, or differs from its description or the confirmed size, we cover the return shipping and repair, replace or fully refund it, according to your choice and availability.

Every returned product is inspected before any exchange or refund. The inspection checks the product’s condition and that it matches the order.

We tell you the result in your account. If the result does not allow a return we explain why, and you can collect the product back.

Once a return is accepted, the money goes back by the original payment method:

• Card or wallet: to the same card or wallet through the payment provider; arrival depends on your bank’s processing time.
• Transfer: to the same account it came from, after it is verified.
• Cash: at the showroom.

Returns without a defect: the original shipping cost and collection fee are not refunded, and if the product was shipped to you the actual return shipping cost is deducted. Returns due to a defect or our mistake: the full amount is refunded.

You can ask to cancel an order before it is shipped or before production starts, and everything you paid (including any deposit) is refunded in full.

If the order was shipped and you refuse delivery for a reason unrelated to the product, the actual shipping cost is deducted from what you paid (including the deposit) and the rest is refunded.

If we cancel the order (for example because the product sold out), everything you paid is refunded.

Send us your order number and photos of the product on the shop WhatsApp, or visit the showroom. We will tell you the next step clearly.