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H ROSTOM policies

Privacy policy

Version 1.0Effective from 20 October 2026

In short

We collect only the data we need for your orders and requests. We do not sell your data. Marketing messages need a separate consent per channel, which you can withdraw any time.

Who we are

H ROSTOM — Car Upholstery & Accessories, Smouha, Dawaran Ezbet Saad, Alexandria. This policy explains how we handle your data on the website and app.

Data we collect

  • The mobile number you sign in with, and your name if you enter it.
  • Delivery addresses and recipient numbers you save.
  • Vehicles you save.
  • Your orders and their payments (without card details — those stay with the payment provider).
  • Transfer receipts and photos you send with made-to-order requests.
  • Wholesale request details (name, number and shop name).
  • Technical data needed to run and protect the site, such as your session and your notification subscription if you turn it on.

How we use it

  • To fulfil, deliver or fit your orders and contact you about them.
  • To review payments and receipts and prevent fraud.
  • To answer the wholesale and made-to-order requests you send.
  • For legal and accounting obligations.

Marketing messages

Offers and news reach you only if you agree, and your consent is separate for each channel (WhatsApp, email). You can switch them off any time from your account.

Service messages about your orders (such as order or shipping confirmations) are not marketing and reach you while you have an active order.

Who we share data with

We do not sell your data. We share only what is needed with:

  • The hosting and database providers that run the site.
  • The online payment provider when you pay by card or wallet.
  • The SMS provider that sends sign-in codes.
  • The shipping company: the name, address and number needed for delivery.
  • Public authorities when the law requires it.

Protecting your data

Data is encrypted in transit, staff access depends on each person’s permissions, and sensitive actions need an extra verification step. Receipts and request photos are stored privately, and order tracking links are temporary and show no address or amounts.

No system is 100% secure, but we review our protection continuously, and if something affects your data we will tell you.

How long we keep data

Order and payment records are kept for as long as the law and accounting require. Other data (such as saved addresses and vehicles) stays until you remove it or ask us to delete your account. Detailed periods are set in the data retention policy and will be added here.

Your rights

  • See and correct your data from your account.
  • Remove an address or a vehicle at any time.
  • Withdraw your consent to marketing messages or notifications.
  • Ask for a copy of your data or for your account to be deleted — contact us on the site’s numbers and we will verify your identity first.

Cookies and storage on your device

We use only what is necessary: a session cookie to keep you signed in, and your preferences (such as theme, text size and the vehicle you chose) on your device. We do not use advertising tools that track you. If we add measurement tools we will update this policy and ask for your consent where needed.

Changes to this policy

If we change this policy we update the version number and effective date here, and if the change is important we tell you in your account.

The store owner can update this policy. Every change appears here with a new version number and date, and an order follows the version you accepted when you placed it.

The store’s commercial registration and tax details will be listed here once their verification is complete.