Payment and deposit policy

Prices are in Egyptian pounds. The total is calculated by our systems when you order: products, any discount, shipping, fitting and any collection fee.

The order summary stays valid for a limited time. If a price or availability changes before you confirm, we show you the change and you approve it again — no surprise charges.

The methods available for your order appear on the payment page only. Each method is switched on after its accounts are verified and approved by the store owner; if a method is not available, we say so clearly.

Card or wallet payments are made on the payment provider’s secure page. We never see or store your card details.

A payment is confirmed when we receive a verified confirmation from the payment provider, not just because you were redirected back to the site.

Transfers go only to the verified account shown on the payment page when you order. The phone numbers on the site are for contact and are not accounts for receiving money.

After transferring, upload a photo of the receipt from the order page. The order is held for a limited time until the transfer is reviewed.

Cash on delivery is available only when it is switched on for the area and the order, as shown on the payment page.

• The deposit is part of the order total, not an extra charge, and is deducted once. The minimum deposit is EGP 50.
• The collection fee is EGP 10 once per order, shown in the total before you confirm.
• Orders above a set value require full payment in advance.
• Made-to-order products may need a different advance payment, stated in the offer.

Uploading a receipt does not mean payment is confirmed. Our team checks that the amount actually reached the verified account, and only then does the payment status become “Payment confirmed”.

If the amount differs or the receipt is unclear, we contact you. Receipt images are stored privately and seen only by the staff responsible for the review.

Any refund goes back by the original payment method, under the returns and exchange policy.

• We never ask for card details or passwords on WhatsApp or by phone.
• No one from H ROSTOM will ask you to transfer to a personal mobile number.
• If you receive such a request, do not pay and contact us on the numbers shown on the site.